Contact & Policy
Contact Us
For any enquires, product issues, claims, refund requests, or further inquiries, please contact us through the following channels:
Address: 30/53 Moo 7, Chanthanimit Subdistrict, Mueang Chanthaburi District, Chanthaburi, Thailand
Phone Number: 089-445-4541
Email: rewoven.th@gmail.com
LINE ID: @873hjxib
Shipping Policy
1. Shipping Arrangements
We ship products to the delivery address provided by the customer when placing an order. We use suitable shipping providers based on the type of product and the destination.
2. Estimated Delivery Time
The estimated delivery time is 5–7 business days from the date payment has been successfully verified.
Actual delivery times may vary depending on product availability, the destination, and the shipping provider's operations.
If circumstances arise that may cause a delivery delay, we will notify the customer as appropriate.
3. Shipping Notifications
Once an order has been shipped, we will provide the customer with shipping information or a tracking number, if such information is available from the shipping provider.
4. Delayed or Missing Deliveries
If a customer does not receive an order within the estimated delivery period or notices an unusual shipment status, they may contact us through the channels listed on our Contact Us page.
We will check the shipment status and coordinate with the shipping provider as necessary.
5. Accuracy of Shipping Information
Customers are responsible for checking that the recipient's name, phone number, and delivery address are accurate before confirming an order.
If any information needs to be changed, please contact us as soon as possible before the order is shipped.
Order Cancellation Policy
1. Order Verification
Customers should carefully review the product details, quantities, prices, and shipping information before confirming an order and completing payment.
2. Cancellation Requests
If you wish to cancel an order, please contact us as soon as possible through the channels listed on our Contact Us page. Please provide your order number and the reason for the cancellation request.
We will review each request based on the current order status. Requests submitted before shipment may be easier to process.
All cancellations and refunds will be handled in accordance with the applicable terms and conditions and the consumer rights provided by law.
3. Orders That Have Already Been Shipped
If an order has already been shipped, customers may contact us for guidance on returning the product.
Any return request will be reviewed in accordance with our Return & Refund Policy and applicable consumer protection laws.
4. Refunds for Cancelled Orders
If an order is successfully cancelled and qualifies for a refund, we will process the refund through the original payment method used by the customer.
The time required for the refund to appear in the customer's account depends on the payment service provider and the relevant financial institution.
Return & Refund Policy
We are committed to product quality and customer satisfaction. If you receive a damaged product or an item that does not match your order, you may contact us to request a review in accordance with the following terms.
1. Return and Product Claim Conditions
We accept return or product claim requests for the following circumstances:
The product is defective or damaged due to manufacturing issues or was damaged before reaching the customer.
The customer receives an item that does not match the order, or an incorrect item was shipped by our store.
Customers should inspect their products immediately upon delivery and contact us as soon as possible with supporting evidence.
Unboxing Video Evidence
To help ensure an accurate review, we kindly request that customers record a video while opening their parcels.
The video should begin before the package is opened, show the condition of the outer packaging, and continue without interruption until the contents are clearly visible. The video should not be paused or edited during the unboxing process.
If a product is found to be defective, damaged, or inconsistent with the order, please retain the original video file as supporting evidence for your claim.
If an unboxing video is unavailable, customers may submit other relevant evidence, such as photographs of the product, packaging, and proof of purchase, for our review based on the circumstances of the case. The absence of an unboxing video will not automatically eliminate any consumer rights protected by applicable law.
2. How to Submit a Product Claim
Customers may contact us through the channels listed on our Contact Us page and provide the following information:
Order number
Description of the issue
Unboxing video, if available
Photographs of the product and any visible damage, if available
Please wait for confirmation from our store before returning any product to ensure that the return process is handled correctly.
3. Product Condition
Customers should retain the product and any relevant packaging in a condition suitable for inspection.
We will review each case individually based on the nature of the damage, the circumstances, and the supporting evidence provided.
4. Returns Due to Change of Mind
Returns requested because a customer has changed their mind or no longer wishes to keep a product will be subject to our store's applicable conditions and any exceptions required by law.
This policy does not limit any statutory cancellation rights or other consumer rights provided by applicable law.
5. Refunds
Once a refund has been reviewed and approved, we will process it through the original payment method used by the customer.
The time required for the refund to be received depends on the procedures of the payment service provider and the relevant financial institution.
6. Return Shipping Costs
If a product is damaged or an incorrect item is shipped due to an error on our part, we will cover the return shipping costs as appropriate.
Customers should contact us to confirm the return shipping arrangements before sending the product back.
This policy does not affect any consumer rights provided by applicable law.
*Nothing in this policy is intended to limit or exclude any consumer rights protected by applicable law.